Mobile opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Privacy Policy and Terms of Service

Fix Grid LLC (“FixGrid,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or communicate with us via SMS or other messaging platforms.

Information We Collect

We may collect the following information when you engage with us:
• Contact information (such as your name, phone number, or email address) voluntarily provided through forms, SMS, or calls.
• Information related to service requests, job status updates, or employment applications.
We do not collect sensitive personal information unless necessary to provide services requested by you.

Use of Information

We use the information you provide solely for the following purposes:
• Responding to your inquiries or service requests
• Sending relevant job updates, order notifications, or appointment confirmations
• Communicating about employment applications or onboarding materials (for job applicants)
• Improving our services and customer support

Sharing of Information

We do not share, sell, rent, or disclose your personal information to third parties for marketing or any unrelated purpose. We may only share your data:
• With subcontractors strictly for fulfilling job orders or service commitments
• As required by law or legal process

SMS Communications

When you provide your phone number, you may receive SMS messages from us related to:
• Service order confirmations, scheduling, and updates (for customers)
• Job status updates and field information (for contractors or technicians)
• Application status and onboarding notices (for job applicants)
By providing your phone number, you consent to receive such messages.
• Message frequency may vary based on service activity.
• Message and data rates may apply depending on your mobile plan.
• You may opt out of SMS at any time by replying STOP.
• For help, reply HELP or contact us using the details below.

Data Security

We use industry-standard safeguards to protect your data from unauthorized access, disclosure, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices

You have the right to:
• Request access to your personal data
• Ask for correction or deletion of your information
• Withdraw consent for communications at any time
To exercise these rights, email us at info@mendersinc.com.